I've been thinking a lot lately about how I communicate with others. Relevant Mag just posted an article this week on communication failures so I thought I'd check it out for some helpful hints.
What I got was a boatload of conviction. Some examples:
The Procrastinator: You say you will get back to a caller, eventually. You put it on your list of things to do, and it gets lost.
The Restaurant Manager: Your communication mimics something of a big chain-restaurant manager. You say a lot of things that put up the appearance that you care; but really, you don’t.
The TV Preacher: Every time anyone says something sad to you, you reply with, “It will all work out in the end” or “There are plenty of fish in the sea” or “I know what will help: go help someone who is worse off; you will feel better.”
The Listener: You constantly listen so much that when most people have a conversation with you, they feel better. This often has to do with the fact that you are able to keep your mouth closed and your eyes attentive. Although many listeners are genuine, some are listening because they don’t have much to say and don’t end up sharing anything about themselves. They are very close in spirit to the Shallow One or the The Closer.
The Closer: You are constantly thinking about how to quickly end the conversation. You might have enjoyed an excellent career in customer service. You make people feel like you are rushing through.
Check out the entire article here.
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